Customer Service Questionnaire

Thank you for your recent purchase and/or service order. As customer service is our primary focus, please take a moment to let us know how we’re doing. Be sure to fill in the order number. All comments are welcome.

*First Name

*Last Name

*Phone Number

area code + 7 digits

*Email Address

*Order# (this number can be found on the top left-hand corner of your delivery ticket)

(ex. abcd)

1. My service experience was:

	Excellent
	Good
	Fair
	Poor

2. My sales experience was:

	Excellent
	Good
	Fair
	Poor

3. My Biggest Compliment/Complaint is:

4. Did we fulfill all of our promises or commitments?

	Yes
	No

5. How may we improve our service?

6. Did you receive proper instructions as to how to use your new furniture?

	Yes
	No
	Not - Applicable

7. I would like a personal reply to my comments:

	Yes
	No

8. Were you contacted prior to Delivery / Service / Install?:

	Yes
	No

9. Was the Delivery / Install Team professional and courteous?:

	Yes
	No

10. Are there any additional services we could provide for you?

	Panel Upholstry Cleaning
	Wood Touch-up / Refinishing
	Fabric Protection
	Panel Recovery Services
	Reconfiguration Services
	Painting
	Refurbishing
	Move Services
	Warehousing / Furniture Management Services

Comments:

*Required Fields